bdtgl is committed to protecting the privacy of every player on the platform. This Privacy Policy explains what personal information we collect, the purposes for which it is used, how it is stored and secured, and the rights you hold over your own data. Please read this document carefully alongside our Terms & Conditions.
Every data-handling decision at bdtgl is guided by a consistent set of privacy principles. These principles apply across all product teams, payment operations, and support functions on the platform.
bdtgl collects only the personal data that is strictly necessary to operate the Platform, verify your identity, process transactions, and comply with applicable legal obligations. We do not collect data speculatively or for purposes beyond those stated in this Policy.
Personal data collected by bdtgl is used only for the purposes for which it was originally gathered. We do not repurpose your data for unrelated activities without your explicit consent, and we do not sell your personal data to third-party advertisers or data brokers.
All data stored and transmitted on the bdtgl platform is protected by 256-bit SSL/TLS encryption. Our infrastructure undergoes regular security audits, and all staff with access to personal data are bound by strict confidentiality obligations.
You have the right to access, correct, and in certain circumstances delete the personal data that bdtgl holds about you. You can exercise these rights at any time by contacting our support team or using the self-service tools available within your account settings.
bdtgl retains personal data only for as long as it is necessary for the purposes set out in this Policy or as required by applicable law. Once data is no longer required, it is securely deleted or anonymised in accordance with our data lifecycle procedures.
bdtgl will only send you marketing communications if you have opted in to receive them. You may withdraw your consent to receive promotional emails or SMS messages at any time by updating your communication preferences in your account or by contacting our support team.
Important Notice: This Privacy Policy forms part of the bdtgl Terms & Conditions and should be read alongside them. By creating a bdtgl account or continuing to use the Platform, you acknowledge that you have read and understood this Policy. If you do not agree to the practices described here, please do not use the Platform.
When you register for and use a bdtgl account, we collect personal data across several categories. The specific data we collect depends on the features and services you use on the Platform. The main categories are set out below.
Identity and Registration Data: When you create a bdtgl account, we collect your full legal name, date of birth, gender, residential address, email address, and mobile phone number. This information is required to establish your account, verify your identity in accordance with our KYC obligations, and ensure you meet the minimum age requirement of 18 years.
Financial and Transaction Data: To process deposits and withdrawals, bdtgl collects data relating to the payment methods you use, including your bKash or Nagad mobile number, bank account details (where applicable), and a record of all transactions conducted through your account. We do not store full card numbers on our servers; where card payments are processed, this is handled by our PCI-DSS compliant payment partners.
Identity Verification Documents: As part of our KYC (Know Your Customer) process, we may collect copies of identity documents such as your National ID Card (NID), passport, or driving licence, along with proof of address documentation. These documents are used solely for identity and age verification purposes.
Platform Usage Data: We automatically collect data about how you interact with the bdtgl Platform, including your IP address, device type, operating system, browser type, session duration, pages visited, games played, bets placed, and betting patterns. This data helps us improve the Platform, detect fraud, and provide personalised experiences.
Communications Data: When you contact our support team, submit a complaint, or communicate with bdtgl through any channel, we retain a record of those communications. This includes the content of messages, the date and time of contact, and the outcome of any support interaction.
| Data Category | Examples | Collection Point |
|---|---|---|
| Identity | Full name, date of birth, NID number | Registration & KYC |
| Contact | Email address, mobile number, home address | Registration |
| Financial | bKash / Nagad number, transaction history | Deposit & withdrawal |
| Technical | IP address, device ID, browser type | Automatic (on login) |
| Behavioural | Games played, bets placed, session length | Automatic (Platform use) |
| Communications | Support chat transcripts, email exchanges | Customer support interactions |
bdtgl uses the personal data we collect for specific, clearly defined purposes. We do not use your data in ways that would be incompatible with the purpose for which it was originally collected, and we do not sell your data to any third party for commercial gain.
The primary purposes for which bdtgl processes your personal data are as follows:
Where bdtgl uses automated decision-making that has a significant effect on you (for example, automatic account suspension triggered by fraud detection systems), you have the right to request human review of that decision by contacting our support team.
bdtgl does not sell, rent, or trade your personal data to any third party. We share personal data only where it is necessary to deliver our services, fulfil legal obligations, or protect the legitimate interests of bdtgl and its players. All third parties with whom we share data are contractually required to handle it securely and to use it only for the purposes for which it was disclosed.
The categories of third parties with whom bdtgl may share personal data are:
In the event that bdtgl undergoes a corporate restructuring, merger, or acquisition, your personal data may be transferred to the acquiring entity as part of that transaction. In such circumstances, bdtgl will provide reasonable notice and ensure that the receiving entity agrees to handle your data in accordance with this Privacy Policy.
bdtgl retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable laws and regulations. The retention periods applicable to the main categories of data we hold are set out below.
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account plus 5 years after closure | Legal / AML compliance |
| Transaction Records | 7 years from transaction date | Financial regulatory obligation |
| KYC Documents | 5 years after account closure | Anti-money laundering law |
| Communications & Support Records | 3 years from last interaction | Legitimate interest / dispute resolution |
| Responsible Gaming Records | Minimum 5 years | Player protection obligation |
| Technical / Log Data | Up to 12 months | Security and fraud prevention |
On expiry of the applicable retention period, personal data is either securely deleted using industry-standard data destruction methods or anonymised so that it can no longer be associated with any individual. Where data is anonymised rather than deleted, it may be retained indefinitely for statistical and analytical purposes.
If you request deletion of your account and personal data, bdtgl will action your request subject to any overriding legal retention obligations. In cases where we are required by law to retain certain data despite a deletion request, we will inform you of the specific categories being retained and the legal basis for doing so.
Protecting your personal data is a core operational priority at bdtgl. We implement a layered security architecture that combines technical controls, procedural safeguards, and staff training to minimise the risk of unauthorised access, data loss, or misuse of personal information.
The primary security measures in place on the bdtgl Platform include:
Despite these measures, no internet transmission or data storage system can be guaranteed to be 100% secure. In the event of a data breach that is likely to pose a risk to your rights and freedoms, bdtgl will notify affected players and relevant authorities without undue delay in accordance with applicable data protection law.
You also play an important role in keeping your account secure. You must not share your login credentials with any other person, must use a strong and unique password for your bdtgl account, and must notify us immediately at [email protected] if you suspect that your account has been accessed without authorisation.
As a bdtgl player, you have a number of rights in relation to the personal data that we hold about you. We are committed to honouring these rights promptly and transparently. The rights available to you are described below.
To exercise any of the rights listed above, please contact the bdtgl data team by email at [email protected], clearly stating your request. We may need to verify your identity before processing the request. We will acknowledge receipt within 5 business days and provide a substantive response within 30 days of the verified request date. Where a request is complex or involves a large volume of data, this period may be extended by up to a further 30 days, with notice provided to you.
Responsible Gaming & Your Data: If you have set a self-exclusion, cooling-off period, or deposit limit on your bdtgl account, these restrictions are recorded as part of your account data. Exercising your right to erasure will not remove responsible gaming restrictions that are still active — player protection obligations take precedence. For help with self-exclusion or other responsible gaming tools, visit our Responsible Gaming page.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about the way in which bdtgl is handling your personal data, you may contact us using the details below.
Our English-language support team is available 24 hours a day, 7 days a week, at Bangladesh Standard Time (UTC+6). All privacy and data-related enquiries are handled with priority and in strict confidence.
bdtgl takes all privacy complaints seriously. If you submit a complaint and are not satisfied with our response, you have the right to escalate the matter to a competent data protection authority or to seek a remedy through the appropriate courts.
This Privacy Policy was last reviewed and updated in January 2026. We reserve the right to amend this Policy at any time. Where a material change is made, we will provide notice via the Platform or by email to your registered address before the change takes effect. Continued use of bdtgl after the effective date of any amendment constitutes acceptance of the revised Policy.
Our 24/7 English-language support team is ready to help with any data-related queries. You can also browse our FAQ for quick answers, review our Terms & Conditions, or explore the bdtgl Platform. 18+ only — play responsibly.
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